Service Events

Service Events framework is a communication framework that extends Encompass Partner Connect to enable structured event-driven interaction between partners and lenders. The structure also enables these interactions to be actionable for both the lender and the partner.

To leverage the service events framework, partners need to:

• Set the appropriate service events flags in their service:
  • sendServiceEventsindicates that the service supports sending service events to lenders
  • receiveServiceEvents indicates that the service supports receiving service events from lenders
    For more information, see Feature Flags.
• Register the service events on their service.

For more information, see Service Events Registration.

• Support CREATE_SERVICE_EVENTS action
• Work with lenders to map partner-initiated service events to tasks and/or notifications. For more information on service events mapping, see Field Mapping.
• Work with lenders to configure automated lender-initiated service events in Workflow rules. For more information on service events via Workflow rules, see Workflow Rules.
  • Lenders can also send manual service events, if any registered on the product, from the Services Landing Page. For more information on manual service setup, see Services Management Page.